Help & Frequently Asked Questions
Is the app free?
Yes, the app is free with limited content. The premium subscription unlocks all practice exams and advanced features.
How do I cancel my subscription?
Go to Settings > your name > Subscriptions on your iPhone. Select DELE B2 Prep and tap "Cancel Subscription". You'll keep access until the end of the billing period.
How do I restore my purchases?
Open the app, go to your profile, and tap Restore Purchases. Make sure you're using the same Apple ID you used for the original purchase.
How do I delete my account?
Go to Profile > Delete Account in the app. This will permanently delete all your data. If you also want to cancel your subscription, do so first from iOS Settings.
Audio is not working
Check that your iPhone is not in silent mode (side switch). Also verify that the volume is up and that there are no Bluetooth headphones connected that you're not using.
My subscription is not activating
Close and reopen the app. If the problem persists, try restoring purchases from your profile. If it still doesn't work, contact us at hello@prepdele.com.
Are you affiliated with Instituto Cervantes?
No. DELE B2 Prep is an independent preparation app. We are not affiliated with Instituto Cervantes or any official body. Content is based on the publicly available exam format.
Need more help?
Write to us at hello@prepdele.com and we'll get back to you as soon as possible.